Privacy Policy

This Privacy Policy explains how Eraclick Media Limited (Hong Kong-registered company / 億點世紀科技有限公司; hereafter "Eraclick", "we", "us") collects, uses, and protects information when you visit eraclick.com or contact us through the website.

Information we collect

We collect only the information you voluntarily provide through our contact form:

• Your name
• Your email address
• Your company or brand name (optional)
• The contents of your message

We also automatically receive limited technical information needed for security and abuse prevention, including your IP address (partially masked before storage), browser user agent, and timestamps.

How we use it

Contact form submissions are used solely to respond to your inquiry. We do not use them for marketing communications without your explicit consent. Technical security data is used only to detect and prevent abuse.

Third-party processors

We rely on a small number of third-party services to operate the site:

• Cloudflare, Inc. — hosts the website, provides DDoS protection, and runs the Turnstile bot-protection challenge on our contact form. Cloudflare may process your IP address for security purposes.
• Resend — delivers your contact form submission as email to our inbox. Resend processes your name, email, and message content as part of email transit.

Retention

Email inquiries are retained in our inbox for as long as needed to handle your inquiry and for record-keeping purposes consistent with normal business practice. You may request deletion of your inquiry data at any time by emailing the address below.

Cookies

We do not set tracking cookies. Cloudflare may set strictly necessary cookies for security purposes (for example, to remember that a Turnstile challenge has been passed).

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at the email address below.

Cross-border data transfers

As a Hong Kong-based business operating cross-border, your data may be processed in Hong Kong, mainland China, or in other jurisdictions where our service providers operate (including the European Union and the United States). We take reasonable steps to ensure your data is handled consistently with this Policy regardless of where it is processed.

Changes

We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact

For any questions about this Privacy Policy, email info@eraclick.com.